Services

We analyze your organization's service performance effectiveness, customer orientation, responsiveness, and related cultural attributes. The assessment process identifies the organization's state of readiness to support the implementation of alternative work systems.

We aim to develop leaders such that participants can close the gap between understanding leadership and effective action. By combining the latest leadership models with the psychology of how adults learn and change, we are able to effect measurable outcomes.

The team building process offers members of a work group a way to observe and analyze behaviors and activities that hinder their effectiveness and to develop and implement courses of action that overcome recurring problems. 

An ideal future state map is essential in helping improvement teams participate in the vision of where the organization is going and to define what constitutes successful achievement of transformational goals. Let us help you design an implement a strategy tailored to your unique business needs and operational challenges.

The Performance Profile creates an alignment between the performance of an individual member of an organization and the organization’s mission, vision and goals. We provide a framework for measuring and tracking the individual’s performance contributions, ensuring that accomplishments are achieved in a manner that is consistent with the organization’s culture, core values and operating principles.

A strong culture of service leads to continual improvements in the customer experience and a sustainable competitive advantage for the organization. We teach fundamental service principles to empower employees to think proactively and responsibly in order to create value for customers and colleagues.